One of our special areas of focus is upgrade services for various versions of OpenText Exstream. Specifically, we have a strong track record of the following Exstream upgrade cases:
- Upgrade from HP Exstream Dialogue to OpenText Exstream: If your organization is still using HP Exstream Dialogue for customer communication management, we can seamlessly transition you to the latest version of OpenText Exstream, so you can benefit from enhanced functionality, advanced features, and integration interfaces with the entire OpenText product line.
- Upgrade to Exstream Cloud Native: If you are looking to move your Exstream solution to AWS or Microsoft Azure, we have the skills to set up the environment, install Exstream Cloud Native, and upgrade your Exstream application to the cloud version.
- Upgrade from StreamServe to Exstream: This type of upgrade entails redevelopment of all your existing forms. Our services team will use this possibility to audit your existing solution and design an improved application architecture.
Our Upgrade Services embrace the following:
- Assessment and Planning: Our OpenText services team will assess your existing solution and develop a detailed upgrade plan.
- Infrastructure Preparation: Our OpenText services team will work closely with your infrastructure team to ensure that the environment is ready for the upgrade activities.
- Upgrade process: We will handle the migration of your forms and business logic from the legacy version to the new version of Exstream. Our experts will run a range of regression tests to ensure the integrity of the solution after the upgrade.
- System integration: If the Exstream upgrade is a part of a larger upgrade of the entire infrastructure, we will upgrade the integration points to ensure correct data exchange with the upgraded versions of other systems in the landscape.
- Documentation: We document all steps that we perform in the upgrade process.
- User Training: As part of the upgrade service, we can offer training for your users, so they know how to effectively use the upgraded version of the Exstream solution.
- Support: Our support services are available to address any post-upgrade queries or issues that may arise.
