One of our key areas of expertise is SAP CR&B (SAP Customer Relationship & Billing).
OpenText implementation services is the central part of our consulting practice. Our consultants have extensive experience in every aspect of the implementation process, from business analysis and project planning to development, integration, solution deployment, post go-live support and subsequent maintenance.
Any OpenText implementation project begins with close cooperation with the customer’s team in order to understand the existing context, identify unique business needs and define the scope of the implementation. The deliverable of this discovery stage is a business requirements document, an architectural blueprint document and a comprehensive project plan that outlines the timeline, resources, and milestones required for the successful implementation.
Our extensive technical and functional knowledge of OpenText products allows us to implement the business requirements according to the blueprint, including the integration of user interfaces and data flow with other systems in the landscape. Depending on the project size and specifics, and on customer preferences, we can use various combinations of agile methodologies and traditional waterfall approaches.
Once the solution is ready for deployment, we carefully execute the implementation, ensuring the transition is smooth and disruption to the operations are minimal. Our consultants provide training and support to your users, empowering them to leverage the full potential of the OpenText solution.
Post go-live, we continue to support you with our dedicated maintenance services. Our team remains available to address any issues, provide ongoing enhancements, and ensure the continued performance and effectiveness of your OpenText implementation.
